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Gym and studio booking that won't box you in later

Capacity, waitlists, membership tiers, class packs and PT diaries — the standard studio toolkit, done properly. The difference is what happens when you add padel courts, a second site or a corporate contract: none of those require you to change system, because resource booking is native rather than bolted on.

The studio essentials

  • Capacity and waitlists per class, with cancelled places offered onward automatically.
  • Membership tiers including off-peak, enforced at booking rather than at the door.
  • Class packs and wallets spendable on classes, PT and anything else you book.
  • Trainer logins for their own availability, on the venue calendar so rooms don't clash.
The operational reality

Where studio revenue leaks

Four leaks, all of them structural rather than a staff problem.

01

The waitlist that never gets called

Someone drops out of a full 18:30 class two hours before. If filling that place depends on a person noticing and messaging the waitlist, it mostly doesn't happen. Automatic offer-onward with a response window turns a cancellation into a sale while the class is still worth attending.

02

Off-peak sold at peak prices

Studios are famously empty at 11:00 and rammed at 18:30, then price both the same. An off-peak membership tier restricted to your quiet hours sells the capacity you already have, and enforcing the restriction at booking means nobody has to be turned away at reception.

More on peak and off-peak pricing →

03

Credits that expire in a spreadsheet

Class packs tracked by hand end in the same argument every time: the member says they had three left, reception says two. Credits held on the account, spent at checkout and visible to the member remove the dispute entirely — and a visible balance is itself a reason to come back.

04

PT that isn't on the venue's books

Trainers running their own diaries means double-booked rooms and revenue nobody can report on. Giving trainers a login for their own availability, while their sessions sit on the venue calendar, keeps them autonomous without making the studio blind.

How it works

Timetable first, then everything else

Most studios are live on the timetable within a day, and add the rest as they go.

Step 1Rooms and capacity

Studios, rooms and floor areas as resources, each with its own capacity and booking rules.

Step 2The timetable

Recurring classes with instructors, capacity, waitlists and cancellation windows.

Step 3Memberships & packs

Tiers including off-peak, class packs with expiry, and prepaid wallets. Auto-renewal through your gateway.

Step 4Trainers & extras

PT diaries, one-to-one bookings, and any rentable resource you want to add now or later.

FAQ

Gym and studio questions

Do classes have capacity limits and waitlists?

Yes. Each class has its own capacity, and once it fills, further bookings join a waitlist. When someone cancels, the place is offered onward automatically — which is the only reliable way to make a late cancellation worth something instead of an empty mat.

Can we run off-peak memberships at a lower price?

Yes. A membership tier can be restricted to particular hours and days and priced accordingly, and the restriction is enforced at booking rather than policed at the door. It is the simplest way to sell your quiet hours without discounting the busy ones.

How do class packs and credit wallets work?

A class pack is a number of credits with an expiry; a wallet is a prepaid balance. Both are spent at checkout, and because everything bookable shares one system, a balance can be used on a class, a PT session or a court hour rather than being locked to one type.

Can personal trainers manage their own diaries?

Yes. Trainers can be given their own login to manage availability and see their own sessions, while the sessions still sit on the venue calendar so a room or a floor area cannot be double-booked underneath them.

We might add padel courts later. Would we need a new system?

No, and this is a common reason gyms choose us over a studio-only platform. Courts, pitches and other rentable resources are first-class here, with their own rates and booking rules, so adding them later is configuration rather than a migration.

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