Multi-sport complex booking software

The operational reality

What breaks when one site sells ten different things

Nothing here is about taking a booking. It's about what a system does once the same venue sells by the hour, by the term, by the class and by the day.

Each space wants its own rules

Padel sells in 90 minutes, a five-a-side in 60, a studio class by the place, a swim lane by the term, and a coach by the half hour. When a system has one slot length and one price list, everything that doesn't fit becomes a manual workaround. Here, slot length, minimum duration, booking window, buffer and rates are set per resource — so the pool doesn't have to behave like the padel courts.

The same floor is two products

A hall is one basketball court or three badminton courts. An 11-a-side is two 7s or three 5s. Sold as separate calendars, you double-sell the same floor and find out when both parties arrive. Sold properly, the big space and the small ones know about each other: filling one closes the other automatically.

The pitch version of this →

Your customer is one person with five habits

The man who plays padel on Tuesday also brings his daughter to swimming on Saturday and pays for the gym. In separate systems he's three customers, so you can't see that he's worth ten times what his court bookings say — and you market to him three times. One record fixes the marketing and the wallet: a balance bought for one thing can be spent on another.

Memberships, packs & wallets →

The desk has one screen, not five

Front-of-house is the real test. Someone standing at the counter wants a court now, a class for their daughter on Saturday, and to use the balance on their account. If that takes three logins, your staffing cost is a software problem. One calendar and one customer record means one screen, and new staff learn it in a shift.

Reporting has to answer two questions at once

"How did the venue do this month?" and "is the pool carrying the padel, or the other way round?" Both need answering from the same data. Usage and takings read per resource and per hour, then roll up to the venue — which is how you find out that one sport is paying for another's empty afternoons.

How reporting works →

Peak isn't the same hour everywhere

The gym peaks at 6am, the courts at 7pm, the pool at 4pm when school ends, and the studio at lunchtime. A venue-wide peak rate gets all four wrong. Rate bands per resource and per hour let each space price against its own demand curve rather than the building's average.

A complex already doing it

Every sport on one site, on their own web address, through their own payment provider.

Danube Sports World

Over 20 indoor courts across eight sports: nine padel courts, eight badminton, four cricket, three 7-a-side pitches, plus basketball, pickleball, tennis and table tennis — and more than ten academies on the same calendar.

20+ courts
Customer log-in
Memberships
Academies
Own payment gateway

See their booking site →

Sport and facility counts are Danube Sports World's own published figures, checked August 2026.

How it works

Setting up a complex

The order matters. Get the spaces right and the rest is configuration.

Step 1Map your spaces

List what can be sold: courts, pitches, halls, lanes, studios, rooms, coaches, equipment. Anything that can be booked twice at once is its own resource.

Step 2Nest what overlaps

Halls that split into courts, pitches that split into smaller pitches, a pool that splits into lanes. Selling the parent closes the children and the other way round.

Step 3Rules per space

Slot lengths, minimum durations, booking windows, buffers between bookings, and who is allowed to book what.

Step 4Rates and members

Peak bands per resource and hour, member prices as automatic rules, and the tiers that decide which activities a membership covers.

Step 5Payments

Your own Stripe, Checkout.com or Paymob account, settling straight to you. Deposits or full prepayment, set per booking type.

Step 6Coaching and programmes

Classes with capacity and waitlists, academy squads, swim stages and coach diaries — on the same grid as the public bookings.

The other half of a complex's revenue

Schools, corporates and events

The bookings that don't come through the booking page are often the ones that pay the rent.

Schools and clubs on account

A school taking the pool every Tuesday morning through term time, or a club with a standing pitch booking, shouldn't be paying by card each week. Account customers get their own login, book their agreed slots, and get invoiced on your terms.

Block bookings in detail →

Events that take over part of the site

A tournament needs six courts for two days. A corporate day needs the pitches and a room. Both need to block real inventory, stay visible to staff, and leave the rest of the venue selling normally.

Camps and holiday programmes

School holidays are a different business again: day-rate places, a parent booking two children, and registers taken by staff on the day. It runs on the same customer records as the rest of the venue, so a camp parent isn't a stranger in September.

Beyond the calendar

Where a complex leaks money

Real Sports OS reads your own booking data. On a multi-sport site it has more to work with, because it can see the same customer across every activity. Segmentation and the booking reports are on every plan; ranked opportunities and the campaign builder are on Pro.

The quiet hours, per space

Not "weekday mornings are slow" but which court, which hour, which sport. A complex usually has one space dragging the average down while another is turning people away.

Customers who only do one thing

Your biggest untapped audience is already on site. A gym member who has never booked a court is a warmer prospect for padel than anyone you could advertise to, and the data to find them only exists if both sit in one system.

Players drifting away quietly

Someone who came weekly and hasn't been for a month rarely cancels anything — they just stop. Segments built from booking behaviour surface them while they're still winnable, with the message drafted. Nothing sends without a person approving it.

FAQ

Multi-sport complex questions

Can one membership cover the gym but not the courts?

Yes. A tier carries its own rates and its own included time, so it can cover gym access, give a member price on courts, and leave the academy out entirely. The member sees their own price on the booking page without entering a code, and nobody at the desk has to remember which tier gets what.

Can we sell a hall as one space and as separate courts?

Yes. A hall can be set up as one bookable space with the smaller courts inside it. Selling the whole hall closes the courts underneath, and selling one court closes the whole hall, so the same floor cannot be sold twice. The same setup covers a pitch that splits into smaller pitches.

Do customers need a separate account for each activity?

No. One person has one record, whatever they book. Their history covers the courts, the classes and the coaching, and a credit balance can be spent on any of it — so someone whose plans change spends the money elsewhere with you instead of asking for a refund.

Can we see revenue by sport and the venue total in one place?

Yes. Every booking carries the resource it used, so takings and usage can be read per sport, per resource and per hour, then rolled up to the whole venue. That is the report most complexes are missing: which sport pays for which hour of the day.

We run more than one site. Does that work?

Yes, and multiple sites sit on the Custom plan. Each site keeps its own resources, rates and staff. How much is shared between them — customers, memberships, reporting — differs by operator, so tell us how you want it to work and we will set out plainly what we would do.

Booking software for multi-sport complexes

What a complex needs that a single-sport club doesn't